A key part of making sure they do enroll is keeping in touch with the people on your waiting list. Luckily, for child care administrators, it’s easy to create a contact list of parent names, phone numbers and email addresses for your wait list families. By using  Procare Software®, you can create a printed list or choose to email or send text messages to selected families all at once.

Wait List Directory

It’s easy to get a list of everyone on the waiting list with parent contact information. Start with the standard “School Directory II” report (found under  Reports > Standard Reports > Family Data > Filtered Reports) and use the Filter button to include only children whose enrollment status is set to “Waiting List”. See Sample: Wait List Directory

Customized Wait List

With the Procare Data Viewer you have more control over how the information is laid out and can include other fields, such as the date they got on the waiting list (the Status Date). Start with the Child Relationships view and add the fields you want like Primary Classroom, Enrollment Status, etc. See Sample: Data Viewer Wait List

Use the tiny filter icon (funnel) on the Enrollment Status header to include only “Waiting List”.

To group the report by classroom, drag the Primary Classroom header into the gray area just above the other headers.

You may also want to remove the page break so you don’t get a separate page for each class. Right-click the gray area next to Primary Classroom and uncheck Insert Page Breaks.

Then you are ready to Print or Export to another format, like a spreadsheet, PDF, etc.

Email or Text People on Your Wait List

To begin, use the Select Filter to include only families with children whose enrollment status is “Waiting List”. Then you’re ready to Email the Families or Send Text Messages to the people of your choice. You can even use the built-in Letter Merge to automatically fill in certain fields, like the name and address of each person, etc., and email (or print) the letter.

You may also be interested in other articles on Managing Child Care Enrollment, how to Pre-Register Children Online, and setting up Wait List Categories.

Wishing you a growing wait list and until next time, cheers!

-Phil

P.S. You may also like to Follow Me on Twitter.

If you have questions or comments about this article (or suggestions for another article) I’d be pleased to hear from you. Drop me a note at phil@procaresoftware.com.

Copyright © 2012 Procare Software – All Rights Reserved

In order to provide a quality early childhood experience for all the children in your care, each family needs to pay their share. When you’re not collecting full payment for subsidized care, that impedes your ability to keep good teachers, maintain the playground, provide enrichment programs, offer healthy snacks, etc;  the list goes on and on.

So what could you do to keep from getting stuck holding the bag? Last week, we talked about taking Deposits for Summer Child Care. This week we’ll take the deposit concept further and show you how to make sure subsidized care gets paid in full.

Daycare Policies & Subsidized Care

In order to ensure payment, consider adopting a policy that requires a deposit. The deposit would be paid in advance and used to cover the co-payment for their last month. In other words, when a family eventually leaves the center their prepaid deposit would be refunded to pay their final month of child care.

If you’re already using Procare Software® it’s pretty easy to do. Just record a deposit fee along with the payment received. This will give them a deposit on account. You can place the funds in your regular checking account or you might prefer to put the money into a separate savings account used to pay yourself later, when the family departs.

Down the road, at the time their child withdraws from your program, simply charge their final copay fee and refund the deposit to leave them with a balance due of zero. This truly is a win-win situation. The family will benefit by not having a final payment to make and being able to leave on good terms, while you’ll have peace of mind knowing your revenue flow has not been interrupted.

Unpaid Agency Fees (DHS, DFACS, etc.)

Requiring a deposit from the family could also help if the subsidizing agency does not pay the full amount expected. If your policy is this amount becomes the responsibility of the family, all or part of their deposit could be used to pay off the difference. With the Agency Accounting module from Procare, you could easily transfer the balance to the parent and show a deposit refund to again bring the balance back to zero.

Accept Automatic Payments

Another way to make sure both subsidized and private pay families pay on time is to use an automated payment processing service like Tuition Express®. That way payments are electronically transferred from parent bank accounts or charged to a credit card and you can rest assured knowing you’ll never get caught holding the bag again.

Here’s wishing you continued success with your subsidized care programs and until next time, cheers!

-Phil

P.S. You may also like to Follow Me on Twitter.

If you have questions or comments about this article (or suggestions for another article) I’d be pleased to hear from you. Drop me a note at phil@procaresoftware.com.

Copyright © 2012 Procare Software – All Rights Reserved

According to the policies at your center, you may eventually credit the prepaid amount back to the family (toward their summer tuition) or, if the deposit is non-refundable, convert it to a fee, such as a registration or forfeiture fee. This may be appropriate if the child ends up being a no-show.

So let’s get out our sand shovel and dig in to see how Child Care Software from Procare can help you keep track of prepaid deposits. You may also be interested in a previous article on Tracking Summer Enrollment.

Set Up Deposit Categories

You start by creating special descriptions for the types of deposits you accept. Each one, like Deposit Tuition: Summer, needs a corresponding deposit refund, such as Deposit Refund: Summer.

Record a Prepaid Deposit

When a family is ready to sign up for the summer, simply post a summer deposit charge (to show they owe the deposit) and then a payment received, to bring their balance back to zero.

The Deposits button will show how much they currently have available in prepaid deposits.

When summer arrives you’ll charge the family their summer fees, which results in a balance due. Since the amount was already paid, you’ll show a deposit refund on the next line bringing their balance to zero. Of course, if the deposit was for less than the full tuition amount they would need to pay the difference.

Non-Refundable Deposits

Your center may have a policy of non-refundable deposits. In other words, if the child does not enroll the original prepaid deposit is charged off as a registration or forfeiture fee. In that case, post the fee and use the deposit refund to pay it off.

If you’d like to learn more, see our knowledge base article on Deposits & Deposit Refunds.

Good luck with your pre-enrollments for summer and until next time, cheers!

-Phil

P.S. You may also like to Follow Me on Twitter.

If you have questions or comments about this article (or suggestions for another article) I’d be pleased to hear from you. Drop me a note at phil@procaresoftware.com.

Copyright © 2012 Procare Software – All Rights Reserved

For all of you, we’re very pleased to announce the official launch of Procare University, also known as Procare U. A few months ago you saw a Sneak Preview of Procare U. Now there are lessons available to cover the basics of using the Family Data and Family Accounting modules.

3 Part Approach to Learning

Procare U is different from and enhances other ways to learn Procare, such as Free Webinars, Videos, Articles and Custom Training. Each online class at Procare U takes a three part approach to learning.

1: Show Me

Each lesson begins with a short video showing how to do certain tasks, along with explaining the way this fits into the larger picture.

2: Let Me

Then it’s your turn to try. In part two, you get a chance to show that you know what to do and where to click. Don’t worry; there are hints along the way. The idea is to practice what you’ve learned, to help you better remember in the future.

3: Test Me

Once you’ve seen how to do it and tried it for yourself, you’re ready to test your knowledge. Each lesson includes a short, five question quiz, to demonstrate that you have mastered the objectives for the lesson. Of course you can skip ahead to the quiz, bypassing the “Show Me” and “Let Me” sections, if you feel you already know the subject matter.

Certificate of Completion

At the moment, lesson results are not being tracked, but within a couple of months we’ll have a method to report the completion of each lesson. When you’ve completed all the lessons we’ll send you a certificate stating that you successfully completed Procare U. There may even be separate certificates for specific groups of lessons. Stay tuned.

Visit Procare University

Go ahead and get started today. Visit Procare U and let the learning begin!

Let us know of other classes you’d like to see by adding a comment below. We’ll be creating additional lessons over the coming months.

Good luck with your online learning and until next time, cheers!

-Phil

P.S. You may also like to Follow Me on Twitter.

If you have questions or comments about this article (or suggestions for another article) I’d be pleased to hear from you. Drop me a note at phil@procaresoftware.com.

Copyright © 2012 Procare Software – All Rights Reserved

Well, there’s a good chance you have some kind of mobile device, perhaps more than one. You may own a smartphone, iPad, or similar tablet or Android device. If so, you’re familiar with the dazzling array of “apps” available to do anything from teaching kids the alphabet to checking your bank balance and everything in between. So, it’s probably no surprise we frequently hear the question: “Is Procare working on a mobile app for child care management?”

With that in mind, I recently had the opportunity to speak with our development team about the future of mobile apps and what that might look like when using Procare Software® together with Procare Data Hosting. So here’s a sneak peak, a road map, if you will, of what we’re working on. It’s all very preliminary right now and there is no fixed timeline, but it’s still exciting to think of the possibilities and perhaps feel rather like a Procare insider on this little day trip.

Should I pack my iPhone, iPad, Android or Windows Mobile device?

Sure, it’s good to plan ahead for your trip. There’s no reason to pack something you’ll never use. But the road ahead will be easy in this regard. Because Procare apps will be web based, you’ll use the browser built into your device to access them. That means the operating system of your device (iOs, Android, etc.) won’t matter.

The first leg

To begin our journey, let’s understand what is possible in the present. Did you know you can already access Procare from another device such as a tablet, iPad, or handheld computer? It’s true. All it takes is a remote connection to a Windows computer that runs Procare. See: Using Procare with a Tablet/Handheld

A few miles down the road

The first item on our mobile itinerary will be to bring information from Procare Data Hosting to your handheld device. This may include emergency contacts (complete with the ability to instantly dial or text) as well as on screen reports of things like which children (or employees) are checked in, recent revenue numbers, bank balance, etc. Below are a few examples.

Emergency contacts by classroom [Click images to enlarge]

Open a class to see individual contact people with instant call/text options

Children currently checked in

Family balance due

Recent charge, credit and payment totals

Bank account balance

A longer journey

Further along the horizon we can see the ability to enter new data (to Data Hosting), such as checking children in directly from a tablet device. This may work along the lines of the existing Receptionist Check In, where a staff person checks children in on behalf of the parent or pickup person.

What’s your destination?

Wherever your child care business is headed, Procare will keep working hard to deliver the best solutions in child care management. If you have ideas for mobile web-apps you’d like to see, please leave a comment below.

Until next time, cheers!

-Phil

P.S. You may also like to Follow Me on Twitter.

If you have questions or comments about this article (or suggestions for another article) I’d be pleased to hear from you. Drop me a note at phil@procaresoftware.com.

Copyright © 2012 Procare Software – All Rights Reserved

In today’s post, we’ll take a look at using Procare Software® to track these items so owners and directors can reliably see results.

Track Marketing Sources

Procare includes a very powerful database that can accomplish a wide variety of tasks, extending way beyond the scope of daily child care management. One of these is a Customer Relationship Management database, or CRM.

Set Up Customer Relationship Management (CRM)

Create the marketing items you wish to track. From Procare Home screen go to  Configuration > System > Database Management > Tracking Items & User Defined Fields. See: How to Set Up Tracking

Hint: If you have multiple centers and wish to set up different marketing sources by site, use Local Tracking. If you have one center (or multiple centers) and wish to create a consistent list, use Global Tracking.

Within Account tracking, create a Group Name called Marketing or Advertising, Referral Source, etc. The Group Type should be Single Item, as incoming, prospective customers should have one primary referral source assigned to them.

Your list should be expanded as new campaigns are promoted. For instance, if you do a big open house every year, make sure to create an “Open House” item (with the year) so you can evaluate the success from year to year.

Use Child Enrollment Status

Next, configure your Child Enrollment Status options. You’ll use this to follow each child from initial contact through pre-registration and enrollment, etc. Go to Configuration > System > Database Management > Status & Relationships. See: Set Up Enrollment Status

Benefit from Your CRM

A CRM database is only as good as its input and only as reliable as the information updated by staff. Consistent usage, for EVERY potential and active child, is necessary to receive meaningful information.

Remember the Basics

When a parent first contacts the center, be sure to get the basics:

• Parent’s Name
• Email Address
• Cell and Home Phone
• Number of Children and Ages (or Dates of Birth)
• Type of Care or Program Needed
• and ideally, Home Address and Children’s Names

If the parent doesn’t provide the home address or children’s names, that’s okay. You still have enough to set up the account and communicate with the parent. In this day and age, email is almost more crucial than having a home address, so be sure to GET their EMAIL. Hint: If you receive a home phone number, an Online Reverse Lookup will give you the physical address.

Keep in mind, Procare’s Online Wait List (OWL) system provides you with an online resource for parents to contact you and submit information for waiting lists and pre-registration, so very minimal data entry would need to be performed by staff.

Example of an Account with Minimal Information

In this example I have the parent(s) names, email address and a few phone numbers. In tracking, I can see how they heard about the center and the family’s account status. For the child, I have a name, date of birth, desired classroom, and current enrollment status.

Build the enrollment screen as the child progresses toward enrollment, such as:

• First Contact / First Tour
• Waiting List
• Pre-Registration
• Enrollment

Whatever your milestones, be sure to define them all the way through why the child might leave your center. Withdrawal information is important for building an alumni database, keeping in touch with former fund raising contacts and tracking longevity of enrollment, as well as the reason for leaving.

Here’s wishing you continued success with your child care business!

- Shelley Moore Spliethof, Executive Software Consultant

P.S. You may also like a similar article from our blog archives called Marketing Dollars & Your Child Care Business.

If you have questions or comments about this article I’d be pleased to hear from you. Drop me a note at shelley@procaresoftware.com.

Copyright © 2012 Procare Software – All Rights Reserved

A recent question in the Procare Forum asked about tracking the date a child is expected to move to the next classroom. The more I thought about it, the more I realized this isn’t just about recording a date; it’s also about forecasting enrollment and revenue. What you really want to know is, “How is my enrollment shaping up for next month, this summer or fall?” In fact, it would be even better if you could project your revenue over the coming months as well.

So without playing any more musical chairs, let’s take a look at how your Child Care Management Software can help.

7 Ways to Manage Enrollment

Typically there are two types of children to account for, those who are currently enrolled (and are expected to continue) and new children enrolling for the first time. With that in mind, here are seven ways to let Procare Software® help you know what to expect when the music stops.

#1 Schedule Ahead

A great way to plan for the coming months is to set up Child Schedules for everyone who is likely to be in a particular class at that time. By doing so, you can print reports with names, counts, etc. for any point in the future.

• For currently enrolled children, just add an additional schedule beginning at the point they would likely change to a new classroom. The ending date might be the end of the school year, or the point when they would age out of that program.
• For new children, who are pre-registered or otherwise expected to enroll, set their Enrollment Status to “Enrolled” (as of their likely start date) and enter a typical schedule for them as well.

Hint: Use the optional Online Wait List & Pre-Registration (known as OWL) to gather data from parents through your website.

#2 Set Up Anticipated Fees

To get accurate revenue projections, place the typical weekly or monthly rates in each Child’s Billing Box and assign the rate to the appropriate schedule. Your Billing Box reports will include only fees that are effective as of the date you select.

#3 Child Tracking for the Future

As an alternative to schedules, you could set up a Child Tracking Group called “Future Enrollment” and create items within the group, like “Infants – May 2012″, “Toddlers – Sept 2012″, etc. You could even have a group for “Summer Camp” with items like “Week 1: June 4” and “Week 2: June 11”. This is helpful to create quick rosters, but does not tie in with revenue forecasts.

#4 Enrollment Reports

Even without entering schedules, billing information or tracking items, you can still use Child Enrollment reports based on a future date. The first page includes the number of kids that will be enrolled, then just dbl-click to see their names. This report shows the Primary Classroom they are currently assigned to (not the class they will be in), but at least you’ll get a snapshot to help predict class levels.

#5 Enrollment with Data Viewer

You can use the Data Viewer to create your own custom enrollment lists. For example, you could make a list of children sorted by the age they will be as of a future date. If you are also using Tracking for future programs (as mentioned above), you can include only children assigned to a certain item, like Week 1 of Summer Camp and so forth.

#6 Calendar Reminders

Make a Calendar Reminder for each child, using the date they will move to the new class. You might even set the reminder a few days ahead, so you’ll know it is coming up. Of course, this isn’t really necessary if you’ve already prescheduled them, but it could help you remember to change their default Primary Classroom. Hint: If many children are changing classrooms at the same time (such as at the start of the school year) use the Classroom Graduation feature.

#7 Make Your Own “Date” Field

If you want to record the exact date a child will change rooms, another option is to create your own field (or box) to enter the date. This is known as a User Defined Field. It doesn’t have the benefits of scheduling into the future, but would let you print a simple list of classroom transition dates.

Here’s hoping every chair is filled at your center and until next time, cheers!

-Phil

P.S. You may also like to Follow Me on Twitter.

If you have questions or comments about this article (or suggestions for another article) I’d be pleased to hear from you. Drop me a note at phil@procaresoftware.com.

Copyright © Procare Software – All Rights Reserved

In our last article, we looked at how to Be Prepared for a Power Outage at your daycare or preschool, as well as other issues that may prevent you from having access to your Child Care Database.

Today we’ll show you how to move information from your computer to a handheld device like a smartphone, iPad, Kindle, or Android handheld. Why is this important? Because cellular phones (and 3G/4G capable handhelds) are battery powered and use cell towers to connect to the internet. Even when the power in your building goes out, you’ll still have access to the information you need. In fact, WiFi capable handhelds would be able to access important child and family information too, even if your WiFi connection was down. Sound too good to be true?

Save it as a PDF

The key is to regularly update information in your Child Care Management Software and export it in Portable Document Format, more commonly known as PDF. There are two great things about PDFs. First, they can be easily moved from one device to another, as we’ll explain in a moment. Second, you don’t have to print them out, since the information can be so easily viewed on screen.

You might want to export things like Child Information Sheets, School Directories or Emergency Contact Lists, Allergy Reports, a manual Sign In or Roll Call Sheet, and perhaps even current Account Balance information. Some of this may change only once in a while, but you may want to update other PDFs each week. It’s easy to do, especially if you are using  Procare Software®; just click the Export button on any report and under Save as Type choose PDF (*.pdf).

Move PDFs to Your Smartphone, iPad, etc.

Email:

The most basic way to move information from one device (say a computer) to another (like a smartphone or tablet) is to email it to yourself. Just log on to your email account, from your computer, and attach the PDFs to an email. Send it to yourself and the attachments will then be available from most any device used to check your email. It’s relatively easy to do, but there is a better way.

File Transfer Apps:

You can use free apps like DropBox, or even iTunes, to make files (like PDFs, etc.) available from any device. Of course, an internet connection is needed at the time the files are transferred, but once downloaded the files are available later, even if the internet is down.

On the recommendation of a co-worker, I recently tested Dropbox and found it very easy to use; quicker than manually attaching and emailing individual files. In my test, I installed the Dropbox app on my Windows 7 computer and my WiFi enabled iPad. I also downloaded iBooks, to enhance viewing the PDFs, but that is optional.

Step 1 – I opened Dropbox on my Windows computer (yes, there is a Mac version too) and created a Procare folder.

Step 2 – I exported a School Directory report in PDF format and saved it to the \Dropbox\Procare folder, along with a copy of the Procare User Guide.

Step 3 – On my iPad I opened Dropbox, then opened the Procare folder.

Step 4 – The same PDFs were instantly available. From there I could view the PDFs directly in Dropbox, or choose to Open In another app, such as iBooks. [Note: You do have to view the PDF one time, in order to make it available when you are offline.]

Have fun exploring the capabilities of your mobile devices and until next time, cheers!

-Phil

P.S. You may also like to Follow Me on Twitter.

If you have questions or comments about this article (or suggestions for another article) I’d be pleased to hear from you. Drop me a note at phil@procaresoftware.com.

Copyright © Procare Software – All Rights Reserved

What does that mean for your child care business? How do you create an “Emergency Management Plan” to keep you running even when your high-tech gadgets are on the fritz? Well, that’s what we’ll attempt to answer in today’s post, specifically with regards to key information stored in your Child Care Management Software.

There are a number of possible things that might help, depending on the situation. Let’s start with the basics.

The Kids are All Right

If you’re a music fan you might be thinking of the classic rock song by “The Who”, but seriously now, the children always do come first. Make sure you have something ready for them to do in the event of a power outage. Have your flashlights at the ready and perhaps a few blankets, then circle up for story time. Board games or an outdoor activity might work too, depending on the weather and time of day. Having a ready supply of non-perishable snacks such as granola bars, crackers and raisins may also help keep everyone feeling all right.

A Battery Backup

To help keep you running, in the event of a power outage, consider getting an Uninterruptible Power Supply (UPS) and connect it to your cable modem, router, monitor and main computer. The battery power will keep you going for a short time, allowing you to quickly complete any crucial computer tasks and shut the system down normally.

Payments & Receipts

Purchase a paper receipt book at your local office supply store. As parents pay, simply write out receipts the old fashioned way. You can always enter them into the computer later on. You may also want to print (or save as a PDF) ahead of time, one of the Account Activity reports showing everyone’s balance with totals of recent charges, credits and payments. You could do this at the end of each week, so you always have a recent list available.

If you’re using Tuition Express to process payments electronically, one of these ideas may work:

• Submit a batch of payments ahead of time, choosing a date (up to two weeks in the future) when they will be processed. Just set “Allow Processing Date Change” to True when you Configure Tuition Express.
• Allow parents to make their own payments online. Even if the internet is down at your center, parents could still make payments from home. See: Enable Online Payments
• If you are using a Data Hosted version of Procare, Install the Data Hosting Client on another computer that does have internet access and process your payments from there.
• If you are not Data Hosted, you could install Procare (from CD) on a computer that does have internet access, Restore a Backup and process payments as usual. Note: You may need to Contact Procare Support to get the alternate computer temporarily registered as your Primary Database.

Record Check In/Out Times

If your check in computer is down, but you are still able to run Procare Software® from another computer, you can use the Receptionist feature where a staff person checks children in/out for the parent. See blog post: Plan “B” for Check In

If all computers are down, you can use a manual sign in or roll call sheet. Get in the habit of printing one out at the end of each week (for next week) so you’ll have it available. Or, you could just use a sheet of notebook paper to keep track of people signing in.

Payroll Checks

Be prepared to write paychecks by hand, if needed. Don’t worry about the taxes. Just treat it as a Payroll Advance for the approximate amount of their normal take home pay. You can sort it out in the computer later.

Emergency Contacts & Other Reports

You’ll want to regularly print (or save as PDFs) up-to-date reports for emergency contacts, Allergy Lists, etc., so the information is easy to access when you need it. You could label a 3-ring binder as your “Emergency Kit” with your center’s own Emergency Plan and printed copies of any reports you would need.

For a more high-tech solution, you could save the reports you want in PDF format. But, how will you access them if the internet is down or power is out? Well, if you have a smart phone or a 3G/4G capable iPad or Android tablet, you can still access information via your cell phone connection. You can use apps, like Dropbox or iTunes, to transfer PDFs from your computer to the handheld device. See article: How to Move Files to Your Smartphone, iPad, etc.

Here’s hoping your power stays on, your internet is ever functioning and your computers always work!

Until next time, cheers!

-Phil

P.S. You may also like to Follow Me on Twitter.

If you have questions or comments about this article (or suggestions for another article) I’d be pleased to hear from you. Drop me a note at phil@procaresoftware.com.

Copyright © Procare Software – All Rights Reserved

Well, what if technology stood still? What if the Daycare Software you used today was the same as it was in 1995 or maybe even 2000? Of course, you’d never have anything new to learn, but would that be a good trade off?

1995 Daycare Technology

The first Windows capable version of Procare Software® was introduced in 1995, the same year that “Braveheart” won the Academy Award for Best Picture and Windows 95 was introduced. It was a year later before this not-so-high-tech looking phone came out from Motorola. Anyone still have one?

The Year 2000 and Procare Version 9

Remember the Y2K scare of the late 1990’s when planes were supposed to drop from the sky and computers would go “wonky” (highly technical term there) when the year switched from “99” to “00”? Well, that’s the same year Procare version 9 was released. Believe it or not, that was a full dozen years ago. Although new and improved, it was still based on the original technology from 1995 and updated to be compatible with the newly released Windows ME (Millennium Edition), which itself was a gussied up version of Windows 95. I’m betting many of you never heard of Windows ME, let alone still have a computer that runs it.

To Infinity and Beyond

If you’ve ever seen the children’s movie “Toy Story” (or one of the sequels) you may remember the catch phrase of spaceman superhero Buzz Lightyear whose mission was to protect the galaxy “to infinity and beyond”. Thankfully, technology does not stand still. If it did we wouldn’t have iPhones, hybrid cars or cinnamon-caramel lattes. Well okay, maybe we’d have the lattes, but not the internet cafes where we enjoy them.

Commitment to the Future

Procare v10 (version 10) is the epitome of sophisticated, yet easy to use software that simplifies the daily management of your child care business. There are so many things v10 can do for your center that just weren’t possible in previous versions, such as Emailing Statements, Text Messaging Parents, Drop In Billing, Attaching Forms to Families, Scheduled Backups, and true calendar based Child Scheduling, just to name a few.

New services such as parent initiated Online Payments, the Online Wait List (OWL) and Remote Access / Data Hosting are also a result of Procare’s commitment to you and to the future.

So, sip your latte, embrace the future and until next time, cheers!

-Phil

P.S. You may also like to Follow Me on Twitter.

If you have questions or comments about this article (or suggestions for another article) I’d be pleased to hear from you. Drop me a note at phil@procaresoftware.com.

Copyright © Procare Software – All Rights Reserved