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Getting the Right Help at the Right Time

Ever feel like throwing a party when you actually figure out how to do something on your computer? It can be like that sometimes. You struggle with a task, but when you finally figure it out – and realize how easy it will be next time – you’re ready to celebrate!

The key, of course is that you are able to find your answer. As a technical writer that’s my job. To make sure you find the right help at the right time. But that’s also the ultimate challenge. How do I know what you need at any given moment?

Well, that was a topic of conversation at a recent convention of technical writers I had the privilege to attend. I know, I know, you’re thinking B-O-R-I-N-G. But actually, it can really energize you to learn what other people in your field are doing and gain insight on how to do things better.

So what did I learn? How can we make it easier for you to do what you need to do? Continue reading

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