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Customer Statements Show Payments Only

A recent email to the ProCare Tech Support team asked:

“All the sudden Customer Statements are not showing tuition charges, they only show payments received. What could be the cause?”

This is a fairly common question with an easy answer.   Continue reading

Top Rated Support for Child Care Software – ProCare Gets a 10

ProCare Support - Rated 10 of 10The Tech Support Team at ProCare Software® was recently rated a 10 out of 10 by people who use ProCare every day to simplify the management of their child care center, daycare facility or preschool. 

Here’s what child care center owners and directors had to say about the support they received in a recent survey. 

“My experience with ProCare has been Awesome.  Exactly what I was looking for.  Tech support is very knowledgeable and has been able to answer my questions without hesitation every time.  I will be returning to ProCare for my future software needs.”

- Pamela from Yankton, SD  Continue reading

Play “Stump the Tech”

Ever played “Stump the Tech”? You know, it’s that game where you call technical support and throw them a curve ball, asking something they may never have heard before, just to see how they’ll respond. The ProCare Support Team receives a few of these each month either from an Email Question or a direct phone call. Sometimes the answer even results in a new question/answer posted to our FAQs Page (Frequently Asked Questions). In this post I’ll mention a few stumpers that come up from time to time and ask for any new ones you’d like to submit.   Continue reading

Tech Question – Disappearing Family?

Recently another common ProCare Technical Support question appeared in our in box. “My ProCare software is not allowing me to add new children.  I can put the information in, but when I exit out, the information disappears.” The answer turns out to be simple. The Select button has been set to hide certain families from view.    Continue reading

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